How we do it
Strategy. This is nearly always our starting point. If we don’t understand your business strategy, we can’t help you design and implement your communications strategy.
Audits reveal the truth. Seriously. Through detailed audits, we can tell you how effective your internal communications is and we can make recommendations for cost effective improvements.
Effective communications channels. We’ll design and implement the right channels for your business. Whether you have employees working from home, teams without access to computers, call centres or off shore oil rig workers, we’ll make the right communication channels work hard for you.
Training. Who owns it? L&D? HR? It doesn’t matter. What does matter is that effective communications training should be tailored to your organisation and delivered by experienced training professionals. Business conferences and events. They are our core strengths. We have grown up with them and we strongly believe that they are a key part of any communicator’s diary. Conferences provide opportunities for organisations to communicate their strategy and for communicators to shine. We design the format, content and environment for tailored conferences and we also handle the operational side, from technical requirements right through to logistics and venue. Social Media. It’s part of everyday life. We cannot ignore it. What we can do is help you understand the implications of social media and help you develop your personal and corporate social media strategy. We can also run some pretty nifty social media workshops to get you up and running!
Advice. It’s like consultancy but without the jargon and it doesn’t have to cost a fortune or require a formal briefing and pitch process. Got a problem? Who knows, it could just be a phone call or coffee. New challenges are part of every individual communicator’s working life. We are not so arrogant that we think we know everything. But, with more than 25 years experience, chances are we’ve seen something similar!
For further information email one of our team or speak to a consultant today.
Proven Techniques
World Café
The em(ic)* World Café is just one of a number of proven techniques we’ve developed which allows employees to contribute to the success of the business.
It fosters collaboration, dialogue, sharing mutual knowledge and discovering new opportunities.
The em(ic)* World Café draws on positive psychology techniques. It focuses on collective strengths and what works well in a company. It also encourages employees to discuss how to replicate successes across the business.
em(ic)* World Cafés are incredibly powerful. Not only do they generate positive pictures, with legends and stories, but they also rebuild optimism, pride and confidence. They give a crystal clear understanding of the things that people feel passionate about. Most importantly, they guide the development of your communications strategy.
Fix(It)*
Fix (it) is a problem-solving technique that empowers employees, increases engagement, improves customer service, saves money and can be tailored to your organisation.
Fix(it)* involves cross functional teams identifying problems and then working together to find solutions that benefit the customer and the company.
The whole process enables employees to take ownership for and get involved in moving the business towards its goals. Whether it is embedding a new brand, improving customer service, increasing engagement, reducing costs or just looking for innovative business solutions. Fix(it)* will give you a lower cost base, increased customer service and improved employee engagement.
